Step by Step Guide for Requester
Step 1: Register & Verify Mobile Number / Login
To post a request, you need to register/login as a Grabean user, and verified your mobile number. Click on "Post Request".
Please key in your mobile number correctly, if your mobile number is 012-3456789, please key in 123456789. Omit the dash and "0"
Step 2: Post Request
Click “Post Request” on the top bar to start requesting for items.
Please fill in the necessary details and be as descriptive as possible for the travellers to better understand your requests.
Step 3: Awaiting Offer
After successfully posted your request. The status will now change to "Awaiting Offer", waiting for travellers offer to purchase.
Step 4:View Offer
When there's a traveller offer to fulfill your request, you will get inbox, email and SMS notification from Grabean.
Click on "View Offer" to check. If the price/ return date are both agreed, proceed to payment.
Else decline, the offer will back to "OPEN" status, waiting for new traveller offer.
Step 5: Pending Purchase
Once you have proceed payment, you will see this screen for your item.
The status will show PENDING PURCHASE, awaiting traveller to purchase your item.
You can start chatting with the traveller now if you need clarifications on the item.
Step 6: Pending Delivery / Pending Deposit Item
Option 1: Courier Delivery
Once the traveller had confirm purchase and send your item out for delivery, the status will change to Pending Delivery.
Option 2: Self Collection
If you choose for self-collection, after traveller click "Confirm Purchase" the status will change to "Pending Deposit Item"from Traveller.
Step 7: Pending Collection
After traveller drop off the item at Grabean office, the status will now change to "Pending Collection".
You will receive email and inbox notification from Grabean to inform you is ready for collection.
Step 8: Release Payment
Once you have received the item and confirmed that it is in good condition, please click “Release payment” so that the Traveller will receive payment for their service.
If there’s any damages or disputes, please contact our customer service within 7 days.
After 7 days, Grabean will auto Release Payment to traveller if there's no dispute from you.
Step 9: Rate your Traveller
After you have confirmed that the item has been received in good condition and released payment to the traveller, please click “Rate now” to leave a review to the traveller. Ratings and reviews are highly useful for both requesters and travellers to ensure a fair and swift service!