Can I cancel my order?
HomeCan I cancel my order?

Can I cancel my order?

Requesters will not be able to cancel the transaction after the deposit is placed. However, travellers may still cancel the request due to unforeseen events like if the requested items cannot be found or if it’s out of stock. This is to ensure that travellers may proceed with the purchases without fear of requesters backing out at the last minute or after the items have been bought. If the traveller has yet to purchase the item, you may communicate with them through the private messaging function to enquire whether the traveller is agreeable to a cancellation.
Grabean will not allow for the transaction to be cancelled without the traveller’s acknowledgement unless the traveller fails to deliver within the stipulated 7-day grace period.

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