Bought the wrong item
If the wrong item has been purchased, the requester reserves the right to reject the item. You may be required to cancel the request if an exchange is not possible, or if the requester is unwilling to accept the item purchased. Do communicate with the requester to see if any changes or amends can be made.
If the wrong item is delivered to Grabean and is rejected by the requester, the transaction will be cancelled and requester’s deposit returned. The wrongly-purchased item will be returned to the traveller, without any monetary reimbursement.
Please note that any cancellations will affect the traveller's review.